Cancellations and refunds
Last updated: October 22, 2026
How to frame a cancellation or payment question about a separately agreed marketing project.
1. No fee is collected by this website
Reading a service description, choosing a sector or preparing the contact draft does not create a website charge. There is no checkout or automatic project subscription to cancel here. If you paid under a separate arrangement, locate the accepted proposal, payment record and supplier details. A refund question concerns that actual agreement rather than the act of browsing this profile.
2. Identify the engagement and its scope
Website development, advertising management, SEO and automation can involve different milestones and dependencies. Identify the particular service, agreed deliverables, relevant dates and what has already been authorised or provided. Check the accepted agreement for cancellation and change arrangements. This general page does not impose a newly invented cancellation fee or declare that all digital work is automatically refundable or non-refundable.
3. Separate third-party costs from project work
Advertising spend, hosting, software subscriptions, licences and domain registrations may be paid to different recipients from a project fee. Establish which amount is being questioned and who received it. Do not assume that cancelling a supplier engagement also stops a campaign or subscription in a separate account. Use the relevant account controls and established provider process for those services, keeping the records that identify the actual charge.
4. Describe the issue without exposing credentials
State whether you seek a cancellation, a scope correction, repayment of a duplicate charge or a remedy for work not supplied as agreed. An ordinary transaction reference, date and short explanation help locate the matter. Do not include full card numbers, account passwords, API keys or customer databases. Ask for an appropriate channel if further confidential evidence is genuinely needed for the review.
5. Confirm any practical repayment arrangement
When a repayment is agreed or required, clarify the amount, currency, responsible recipient and method. A bank or payment provider can have a separate processing role. This website does not execute a refund or promise a banking completion time. A local draft is not acknowledgement that a cancellation request arrived before a deadline; obtain a response through the established transaction channel when timing matters.
6. Records and rights that continue to apply
Keep the proposal, approval, deliverable records, relevant correspondence and payment evidence so the concern can be considered consistently. Identify the part of a response that remains unresolved. Nothing on this page overrides a mandatory consumer remedy, valid contract entitlement or available complaint procedure. The appropriate outcome depends on the facts, actual agreement and applicable law, rather than a generic statement that every marketing project has the same cancellation terms.